How will my order be shipped?
All orders are shipped via the USPS (United States Postal Service).
Do you ship internationally?
What if I need to return an item?
- Returns must be made within 30 days of the order shipment date.
- Items must be unworn and unwashed. Must be free of stains, makeup, deodorant, etc. or wear.
- All masks are final sale.
- All returns are refunded via store credit in the form of a Reborn Kings E-Gift Card.
- We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
- Returns are processed within 5-7 business days after your item(s) are delivered to us.
- Damaged, defective, or incorrect items must be reported within 7 days of delivery to firstname.lastname@example.org
What forms of payment do you accept?
- American Express
- Apple Pay
How secure is this store?
All security on our Website is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.
Does Reborn Kings pay for return shipping?
Customers must pay for return shipping unless a mistake was mad on our part. We recommend that you use a shipping service with tracking and/or insurance, as this will provide you with recourse in the event that your package is lost in transit. Reborn Kings is not responsible for packages that we do not ship ourselves.
How long does it take to receive my refund?
Depending on the shipping method and carrier selected, your return package may take several weeks to reach us if returning from an international location. Please allow 5-7 business days to process your return once it is delivered to our Distribution Center. Once your return is fully processed, we will issue you store credit in the form of a Reborn Kings E-Gift Card for use on a future purchase. E-Gift Cards never expire, and are redeemable right away!